How to Reset Mobile Number Security Verification
If you have linked multiple security verification methods, but are unable to receive SMS verification code, please refer to the following steps to reset.
1) Click on [Log In] on the Login page to enter the Security Verification page. Click on [Reset Security Verification] to go to the next step.
2) Select [Reset mobile number], and click on [Reset] to go to the next step.
*If you are unable to perform security verification using email, mobile number and Google Authenticator, you may select more than one method to reset on this page.
3) You will be prompted to verify your other linked security verification methods. Click on [Send Now] to receive the verification code. The code will be valid for 15 minutes. Enter the code and click on [Confirm].
4) Enter your new contactable mobile number (note: you will not be able to reset using the mobile number linked to the current account). Click on [Send Now], and the system will automatically send the SMS verification code to the mobile number you entered. Please check promptly as the code will be valid for 15 minutes.
On a piece of paper, write your account login details, recently traded pair, date of submission and details of your application. Upload a photo of yourself holding the paper and your identity document. Once done, check [I have read and understand the terms], and click on [Submit].
5) Once submitted, our Customer Care will review your application as quickly as possible. Thank you for your patience.
If you are unable to log in to MEXC using Google Authenticator, you may refer to the following steps to reset your Google verification method.
1) Click on [Log In] on the Login page to enter the Security Verification page. Click on [Reset Security Verification] to go to the next step.
2) Select [Reset Google Authenticator], and click on [Reset] to go to the next step.
*If you’re unable to perform security verification using email, mobile number and Google Authenticator, you may select more than one method to reset on this page.
3) You will be prompted to verify your other linked security verification methods. Receive and enter your email verification code and SMS verification code. The codes will be valid for 15 minutes. Click on [Confirm].
4) On a piece of paper, write your account login details, trading pair of most recent trade, date of submission and details of your application. Upload a photo of yourself holding the paper and your identity document.
Once done, check [I have read and understand the terms], and click on [Submit].
5) Once submitted, our Customer Care will review your application as quickly as possible. Thank you for your patience.
How to Reset Google Authenticator Security Verification
If you have logged in to your MEXC account but are unable to use Google Authenticator, or if the app is not working properly, you may refer to the following steps to reset Google verification method.
1) On Security page, click on [Disable] in the MEXC/Google Authenticator section.
2) Enter your login password, and click on [Next Step].
3) Click on [Reset Security Verification].
4) Select [Reset Google Authenticator], and click on [Reset] to go to the next step.
5) You will be prompted to verify your other linked security verification methods. Receive and enter your email verification code and SMS verification code. The codes will be valid for 15 minutes. Click on [Confirm].
6) On a piece of paper, write your account login details, trading pair of most recent trade, date of submission and details of your application. Upload a photo of yourself holding the paper and your identity document.
Once done, check [I have read and understand the terms], and click on [Submit].
7) Once submitted, our Customer Care will review your application as quickly as possible. Thank you for your patience.
How to Reset Email Address Security Verification
If you are unable to perform email security verification, you may refer to the following steps to reset Google verification method.
1) Enter your email and password on the Login page, and click on [Log In]. On the Security Verification page, click on [Reset Safety Verification] to go to the next step.
2) Select [Reset email], click on [Reset] to go to the next step.
*If you’re unable to perform security verification using email, mobile number and Google Authenticator, you may select more than one method to reset on this page.
3) You will be prompted to verify your other linked security verification methods. Receive and enter your SMS verification code. The codes will be valid for 15 minutes. Click on [Confirm].
4) Enter your new contactable email address (note: you will not be able to reset using the email address linked to the current account). Click on [Send Now], and the system will automatically send the email verification code to the email address you entered. Please enter the 6-digit verification code.
On a piece of paper, write your account login details, trading pair of most recent trade, date of submission and details of your application. Upload a photo of yourself holding the paper and your identity document.
Once done, check [I have read and understand the terms], and click on [Submit].
5) Once submitted, our Customer Care will review your application as quickly as possible. Thank you for your patience.
Risk Reminders
Users are strongly advised to do their own research before participating. Nothing herein shall be construed to be financial advice or recommendation to participate in the associated network. The price of the project token may fluctuate greatly due to market conditions and other factors. Withdrawal for the project token may be suspended (fully/partially) due to the token mechanism.
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The MEXC Team
7 November 2022
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