If you deposit the wrong cryptocurrency (cryptocurrency not consistent with contract address or network) on MEXC:
1. It’s essential to figure out the type of wallet you sent them to, and try to retrieve the tokens from the wallet provider.
2. If a user encountered a huge loss due to the incorrect deposit, we may help you to retrieve your funds with a fee, as it will cost labour and time resources and undergo great risks.
3. You have to provide your specific conditions, account number, currency type, address, quantity, TXID (important), screenshot with deposit information to our customer service. We will judge whether your condition meets the requirements and revert to you as soon as possible.
4. If your condition meets the requirements, you have to wait a least one month for us to upgrade the Wallet, lead-out and lead-in private key and conduct the necessary operations. These can only be carried out by highly authorized personnel and will encounter strict risk-control review. Please be patient during the process.
Note: Users are strongly advised to confirm that the receiving address is the corresponding address to prevent asset loss.