If you cannot receive the email verification code, please check:
I. Whether your email address is correctly filled during registration.
If your email address is wrongly filled during registration, you have to change your email address. You shall first complete the KYC verification, and then send email change application to firstname.lastname@example.org (we will solve your problem within 24 hours). The following data is required:
- Problem description
- MEXC account (Mobile phone number and email account)
- New email account (Please ensure your new email is correct, otherwise you may not receive a verification code. As a result, your withdrawal may not be completed. Popular mailboxes, such as Gmail, Outlook, etc. are recommended).
- Half body shot of your ID card and written-form application in your hands. Please ensure the pictured information is clear and readable, and the written-form application shall be marked with E-mail change information and the date. For example, “My old E-mail account, My new E-mail account and the Date” shall be marked on the application. Please note that the date shall be the very day you make the application.
II. Whether the email is in your junk box.
III. Whether your E-mail APP sends or receives emails normally.
IV. Set MEXC's official E-mail address
Set email@example.com and firstname.lastname@example.org into your white list.