If you're making a deposit of ETH, you can look up your transaction progress by inputting the TXID address to Ethereum's block explorer (www.etherscan.io). When 10 blockchain confirmations are generated, the deposit will arrive in your account.
If you're making a deposit of BTC, you can look up your transaction progress by inputting the TXID address to Bitcoin's block explorer (www.btc.com). When 2 blockchain confirmations are generated, your deposit will arrive in your account.
Please do not hesitate to contact our customer service officer if you've not received your deposit when 30 minutes have passed.
A confirmation mail will be sent to your registered email when you're withdrawing. Please key in the 6 digits received in your email to get the withdrawal started. If no email is received, please contact our customer service. Please note that your withdrawal will only be approved after you've confirmed the transaction yourself.