We've recently received feedback from users stating that they are unable to receive SMS verification code. Here's a few reasons to these issues with solutions provided:
Reason 1: MXC currently does not support SMS Verification services in your country.
Reason 2: Security software blocking off the SMS Verification
Solution: Temporarily turning off the security software to obtain SMS Verification.
Reason 3: Carrier line is congested
Solution: SMS Verification will be delayed when carrier service is congested or abnormal. Please contact your mobile operator to try obtain it later.
Reason 4: Frequency of obtaining SMS Verification too often
Solution: Sometimes when users request SMS Verification too often, it will take some time for the SMS to reach you. Please try again after a while.
Reason 5: Poor/No signal at your current location
Solution: SMS Verification may be delayed due to poor signal. Please switch to a location with better signal.
Notes: If you tried all the above solutions and still can't receive the SMS Verification, remember to also check if your mobile phone's storage is full.
Enjoy trading on MXC,
The MXC Team
April 22, 2021