Recently, there have been users reporting to receive phone calls or SMS from someone claiming to be from the official customer service team of MEXC Global. They often contact our users pretending that their order is suspected of money laundering or certain account abnormalities and will proceed to guide users to login to a specific website or app, submit relevant information for verification of assets, thus obtaining the user's account information and trick them to withdraw tokens to a specific wallet.
MEXC Global will not ask users for your account information, SMS verification, Google Authenticator code or other sensitive information. Please be aware of fraud involving persons posing as MEXC Global personnel or claiming to represent us. Here's a few ways for fraud prevention:
1) Make sure you are visiting MEXC official website. You may verify the website through our Official Verification Channel
2) Do not disclose any account information, password, verification codes and other sensitive information to any website or so-called official personnel.
do not disclose account numbers, passwords, verification codes and other sensitive information to any website or so-called official personnel.
3) Watch out for anyone who contact you claiming to be an official personnel. Please ask for official verification through our Official Verifcation Channel if you ever encounter someone that claims to be from MEXC Global.
Please do not hesitate to contact our customer service for assistance.
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The MEXC Team,